Support Base

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Common Questions

Is Pack Ride free?
Every pack starts on Standard — free, forever. You can ride, plan sorties, run the War Room (live map, SOS, tail-end tracking), replay completed rides, manage your roster, and track mileage at no cost. Pack Pro adds live auto-detected Hazard Radar, unlimited sorties & riders, and a public pack profile on packride.app — starting at $1.50/month or $15/year per pack. See the pricing page for the full breakdown.
How do I make my pack visible on the public directory?
In the app, open your pack → tap the menu (⋮) → Edit Pack Details → toggle Public Pack on. Your pack will appear on packride.app/packs within minutes. Only the pack name, description, and basic stats (rider and sortie counts) are shown — no join codes or private links.
How does the Road Hazard Radar work?
Hazards are detected two ways: automatically when your accelerometer registers a sharp impact (pothole, speed bump), or manually when you pin a location during a ride. Reports from multiple riders in the same area are clustered and grow in confidence. Other riders get proximity alerts before they reach the hazard.
My pack's KM Logged shows 0 — why?
KM Logged is calculated from completed sorties. Make sure your trips are marked as completed and that a distance is recorded on the trip. Ongoing or cancelled sorties are excluded from the total.
Why doesn't the Packs page show any packs near me?
The directory only shows public packs with coordinates set within 500 km of your location. If no packs appear in geo mode, all public packs are shown as a fallback. Captains can contact us to update their pack's location coordinates.
Is Pack Ride available on iOS?
Pack Ride is live on Android and currently in beta testing on iOS via TestFlight. Follow our channels for the full App Store launch.